These terms govern your use of Lay'd Back's website and services. By engaging us or using our services, you agree to these terms. Where a signed proposal or statement of work exists, it prevails over these terms for that engagement.
We provide AI-powered business automation, website design and build, CRM systems, and AI receptionist services. The specific scope, deliverables and pricing for an engagement are agreed with you in writing (proposal, quote or plan).
Our services may use AI to draft or send responses to enquiries. AI outputs can be imperfect; where configured, drafts are reviewed by you or your team before sending. You remain responsible for communications sent on behalf of your business.
Fees are as quoted for your engagement. Invoices are payable in accordance with the agreed terms. Services may be paused for overdue invoices.
You own your data and content. We own our software, systems, templates and know-how, including anything we develop or improve while providing services. Websites and assets built for you are licensed or assigned as set out in your engagement documents.
We aim for reliable operation, but our services depend on third parties (including hosting, AI model providers, and platforms such as Meta and telecommunications carriers). We do not guarantee uninterrupted or error-free service.
To the maximum extent permitted by law, our total liability for any claim relating to a service is limited to the fees you paid for that service in the three months before the claim. Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded.
Either party may end an engagement in accordance with the agreed terms. On termination, we will make your data available on reasonable request and then handle it in accordance with our Privacy Policy.
These terms are governed by the laws of New South Wales, Australia. Questions: heath.penfold@laydbackapps.com.